Retail / Grocery
Retail / Grocery
Attracting consumers is always top of mind. However, MRI will focus on retention and repeat customers through providing positive experience of a clean & safe facility.
Did You Know?
Today’s consumer has an almost unlimited choice when deciding where to shop, whether it’s another store across the street or online, according to the business wire. “With this type of competition, retailers need to understand why their customers return, and more importantly, why they don’t. It is imperative for retailers to ensure that their employees and brick and mortar stores are ready to tackle store-related issues to keep customers returning.”
The top five factors that would turn patrons away from a retail store include:
- General bad odor -78 percent
- Dirty restrooms (e.g., floors, stalls, mirrors, odor) -66 percent
- Dirty surfaces (e.g., dust on displays, dust bunnies on floors) -65 percent
- Entryway cleanliness (e.g., cigarette butts, overflowing trash cans, unkempt appearance) -60 percent
- Dressing room conditions (e.g., dirty mirrors, dirty floors, broken locks, lighting issues) -56 percent
